Hello!! I have seen some posts about the inspection in the Ataf bus and I would like to consult people who live in Florence about an incident I was part of. I was in line D to Maria Novella station with a friend and two guys from the inspection got in. They said one of the tickets was not good. We show them that we had multiple new tickets but they did not even looked. They asked for passports and gave us a 50 euro fine. I tried to tell them we had multiple new tickets and maybe validated an old one by mistake - it was not like we were on the bus WITHOUT tickets. They were very rude. In the end I said I was going to write a complaint about this and they told us they were being very nice because we cannot use the bus with luggage if we dont pay additional fees. In the Maria Novella Station, I went to ATAF info desk and asked if there is any fee for luggage and they said there is not. I feel the inspection was not correct and tried to win 50 euros at our expense. Does anyone know how to submit a complaint? I just feel is so wrong those guys creating rules and harassing people.