I need your help with a very old issue of carhire from AVIS traffic fine which happened in June 23rd 2016 at 22.22 hours.
I was visiting Italy and Florence on June 23 2016 and hired the car from AVIS and apparently I was issued a Traffic violation for using a reserved lane dated 8th of August or 10th of October 2016( there are numerous dates on the traffic ticket letter which is more confusing). As I was in-between moving home, I may have missed this traffic ticket letter and AVIS had fined me 42 Euros for sharing this info with the traffic police of Firenze on 19.09.2016. I did ask AVIS to provide me an evidence of the traffic rule violation and they didn't get back. However, from the AVIS admin fee receipt, I extracted the email address of police municipal( pm.contravvenzioni@comune.fi.it ) and wrote ON 19.09.2016 to the mentioned email address asking to provide the evidence of the so called traffic fine that i may expect as notified by AVIS . After numerous email attempts to the email address, i never got any reply back and this issue went silent as I was changing jobs and location. Now after 6 years, I am contacted by a Debt collector agency with a fine of 390 pounds to pay regarding the violation. This was shocking. I emailed debt agency person to share the photos of me breaking the rule as I had never seen any proof. They only shared the photo of the pic which mention Thursday 23.6.2016 22.22 pm with the rear pic of the hired car and the registration number along with a ticket fine letter issued by Traffic Police, Florence regarding driving on reserved lane. So I have replied them that from ZTL website, the active times are 7 am to 8pm Monday to Sunday and I was well after the active times. I have also asked them which lane or Zone or sector and they have replied to me saying that ZTL active times is always active for reserved lanes and the times limit- do not apply ! the reserved lane is on VIA SENESE which I had to take late at night as google suggested me that route to get to my hotel accommodation on Via Palazzuolo 71 from Sienna late night. I think google maps may not be very accurate, but they are atleast reliable and correct in EU or UK regarding reserved lanes. Am I correct in this view? My entire journey i have looked out for traffic signs and ZTL and had been cautious. Does the reserved lane on VIA SENESE have any time restrictions ? If anyone here know about this, please I will very much indebted to you for the help.
After being in contact with debt agency, who is not very helpful in providing any further info to close this matter-is only keen on collecting the enormous amount of this fine, which was never notified to me with any warning during these years between June 2016 to Jan 2022.
I have tried to speak with Traffic Police Florence regarding my issue, but they hardly understand my concern and asked me to write an email. As per the police officer advise, I have written an email on 24 Jan but there is no response from them at all.
The debt collector is sending email regarding the payment, if not the case will move to the UK itseems. Is anyone aware any such instance ?
Can anyone experienced the same as me and would be kind to please share your ideas/comments on how to get this issue closed. I have tried everything in my hands from contacting the debt collector to provide further info on how to deal/close this matter without paying that hefty amount as I do not feel guilty of this violation as I was never contacted before, and also in contacting the Traffic Police and emailing them with no reply and even talking to National Debtline in the UK.I am left with no solution in sight as this traffic law is in Italy and people in the UK are not aware of how to proceed with this.
If any of you are aware or have ideas on proceeding with next steps, please kindly share all your suggestions.
I was visiting Italy and Florence on June 23 2016 and hired the car from AVIS and apparently I was issued a Traffic violation for using a reserved lane dated 8th of August or 10th of October 2016( there are numerous dates on the traffic ticket letter which is more confusing). As I was in-between moving home, I may have missed this traffic ticket letter and AVIS had fined me 42 Euros for sharing this info with the traffic police of Firenze on 19.09.2016. I did ask AVIS to provide me an evidence of the traffic rule violation and they didn't get back. However, from the AVIS admin fee receipt, I extracted the email address of police municipal( pm.contravvenzioni@comune.fi.it ) and wrote ON 19.09.2016 to the mentioned email address asking to provide the evidence of the so called traffic fine that i may expect as notified by AVIS . After numerous email attempts to the email address, i never got any reply back and this issue went silent as I was changing jobs and location. Now after 6 years, I am contacted by a Debt collector agency with a fine of 390 pounds to pay regarding the violation. This was shocking. I emailed debt agency person to share the photos of me breaking the rule as I had never seen any proof. They only shared the photo of the pic which mention Thursday 23.6.2016 22.22 pm with the rear pic of the hired car and the registration number along with a ticket fine letter issued by Traffic Police, Florence regarding driving on reserved lane. So I have replied them that from ZTL website, the active times are 7 am to 8pm Monday to Sunday and I was well after the active times. I have also asked them which lane or Zone or sector and they have replied to me saying that ZTL active times is always active for reserved lanes and the times limit- do not apply ! the reserved lane is on VIA SENESE which I had to take late at night as google suggested me that route to get to my hotel accommodation on Via Palazzuolo 71 from Sienna late night. I think google maps may not be very accurate, but they are atleast reliable and correct in EU or UK regarding reserved lanes. Am I correct in this view? My entire journey i have looked out for traffic signs and ZTL and had been cautious. Does the reserved lane on VIA SENESE have any time restrictions ? If anyone here know about this, please I will very much indebted to you for the help.
After being in contact with debt agency, who is not very helpful in providing any further info to close this matter-is only keen on collecting the enormous amount of this fine, which was never notified to me with any warning during these years between June 2016 to Jan 2022.
I have tried to speak with Traffic Police Florence regarding my issue, but they hardly understand my concern and asked me to write an email. As per the police officer advise, I have written an email on 24 Jan but there is no response from them at all.
The debt collector is sending email regarding the payment, if not the case will move to the UK itseems. Is anyone aware any such instance ?
Can anyone experienced the same as me and would be kind to please share your ideas/comments on how to get this issue closed. I have tried everything in my hands from contacting the debt collector to provide further info on how to deal/close this matter without paying that hefty amount as I do not feel guilty of this violation as I was never contacted before, and also in contacting the Traffic Police and emailing them with no reply and even talking to National Debtline in the UK.I am left with no solution in sight as this traffic law is in Italy and people in the UK are not aware of how to proceed with this.
If any of you are aware or have ideas on proceeding with next steps, please kindly share all your suggestions.